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Return and Refund Policy:

Thank you for shopping at psorientalmarket.com. We want to ensure your satisfaction with your purchase, and we are here to assist you with returns and refunds. Please read the following policy carefully to understand our guidelines and procedures for returns and refunds.

  1. Eligibility for Returns:

a. Defective or Damaged Items: If you receive a product that is defective, damaged, or does not match the description on our website, please contact us within 15 days of receiving the item to request a return.

b. Wrong Item Received: If you receive the wrong item, please contact us within 5 days of receiving the item to initiate a return.

  1. Return Process:

a. To initiate a return, please contact our customer support team at info@psorientalmarket.com or 251-288-3875. Provide your order number, a description of the issue, and any relevant photos if applicable.

b. Our customer support team will guide you through the return process, including providing you with a return authorization and instructions for returning the item.

c. Please ensure that the item is securely packaged to prevent further damage during return shipping.

  1. Refund Process:

a. Once we receive the returned item and verify its condition, we will process your refund.

b. Refunds will be issued to the original payment method used for the purchase. Please allow 3 days for the refund to reflect in your account, as processing times may vary depending on your financial institution.

  1. Non-Eligible Items for Returns:

a. Change of Mind: We do not accept returns for items that were purchased due to a change of mind.

b. Customized or Personalized Items: Items that have been customized or personalized according to your specifications are not eligible for returns unless they are defective or damaged.

  1. Return Shipping Costs:

a. For eligible returns of defective, damaged, or wrong items received, we will cover the return shipping costs. Our customer support team will provide you with instructions for returning the item at no cost to you.

b. For change of mind or non-defective returns, the customer is responsible for the return shipping costs.

  1. Return Condition:

a. Returned items must be in their original condition, including all packaging materials, tags, labels, and accessories.

b. We reserve the right to reject returns that do not meet our return policy criteria.

  1. Exchanges:

We do not currently offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please follow the return process, and then place a new order for the desired item.

  1. Contact Us:

If you have any questions or concerns about our return and refund policy, please contact our customer support team at info@psorientalmarket.com or 251-288-3875. We are here to assist you and ensure a smooth return experience.

Please note that this Return and Refund Policy is subject to change without prior notice. We recommend reviewing this policy periodically for any updates.

Thank you for choosing psorientalmarket.com. We value your satisfaction and aim to provide you with a positive shopping experience.

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